FAQS

Cancellation & return policy

Q.Can I cancel an order?

A.In order to get your order delivered to you soon, we print the orders same day. As long as your order has not been processed, we can cancel it and refund your amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated in the form of voucher that will be emailed to you immediately. However, the cancellation of orders will be done only if they are respected to below listed terms and conditions:

You can cancel your orders within one hour of booking the same order. You are requested to immediately email at sales@printideas.co.in or call at +91 20 24499333 along with your order number for any cancellations to be made.
Your orders can also be cancelled if Printideas team finds your payments have not been received. Check below for further details:

Non receipt of Payment- In case the payment for the order is not made Printideas will automatically cancel the order. An email notification is sent to you when we cancel the order.

Q.Can I return the products that I have received?

Sorry but we do not entertain any return or exchange.

Q.Can I modify my order after placing it?

No. You cannot make any changes to the design after placing the order. We understand that in cases, you may want to alter the quantity of a product in your placed order. You may even require having your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with Customer Care immediately along with your order number.

Q.When will I receive my refund for a cancelled order?

We cancel your order as soon as the request is generated and the refund process is initiated within 72 hours.It further takes 5-7 working days for the amount to be credited in your account. Please note if the payment is made via Credit Card , it might take 20-22 working days for the credited amount to reflect in your account details.

Q.What if the product that I received has faulty parts or is damaged?

We take special care to deliver your products in the excellent condition. However, you can if you receive any product in unusable condition, you can contact our customer care and they will do the needful.

Q.Can I also return a product which was found faulty upon use?

Please contact our Customer Care and report the issue .We shall be happy to facilitate the resolution for the same.
for further assistance on cancellation and returns please Contact.

My account & website

Q.How do I register and start my new account?

Please click on the Sign in link on the top of the page. You will then be prompted to a page where you can login(if you have already created account) otherwise you need to click on Register for new user.

Q.Is it necessary to have an account to shop on Printideas.co.in?

Printideas gives you an option to shop as a guest too. Just click on ‘Continue as a guest’ and enjoy our fantastic range of products.

Q.I need personal assistance on my order .Who can I contact?

Sure! You can drop us an email at sales@printideas.co.in . You can also ring us at +91 20 24499333.


Shipping & delivery

Q.How long does it take for delivery?

When you order from our website, we ensure that the order starts getting processed within 24 hours
We attempt to process every paid order and ship within 4 working days if placed before 1 P.M. and 5 working days if placed after 1 P.M.

For free orders your order will reach you within 7 working days if placed before 1PM and within 8 working days if placed after 1PM.

Exact shipping time depends on the availability of certain products and will be communicated during the process of ordering.
Depending on the shipping address within India, post ordering, this should take 5-7 days overall to get delivered. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.

Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

Q.Can I have an order delivered on a particular date?

We continuously try to deliver products purchased from printideas.co.in in best condition and in the fastest time possible. However, we can’t commit on the same.

Q.How can I track my order?

You can call Customer Care at +91 20 24499333 or drop us an email at sales@printideas.co.in and we will be happy to help you. Also, our partnered courier service provider Origin Courier & Cargo Pvt.Ltd. Contact : +91 9545322121 / 9371121219. Web : http://www.origincouriers.com.

Q.Do you have any shipping charges?

Below are shpping charges:

PRODUCT SHIPPING CHARGES
Visiting cards Qty 500 80
Visiting cards Qty 1000 80
Posters 90
Coffee Mug 80
Tea Mug 80
Magic mug 80
Canvas print 8″ X 8″ With Roll 100
Canvas print 8″ X 8″ With Frame 120
Canvas print 12″ X 12″ With Roll 100
Canvas print 12″ X 12″ With Frame 120
Canvas print 16″ X 16″ With Roll 150
Canvas print 16″ X 16″ With Frame 150
Canvas print 16″ X 20″ With Roll 150
Canvas print 16″ X 20″ With Frame 150
Canvas print 20″ X 24″ With Roll 150
Canvas print 20″ X 24″ With Frame 150
Canvas print 24″ X 24″ With Roll 150
Canvas print 24″ X 24″ With Frame 150
Canvas print 24″ X 30″ With Roll 150
Canvas print 24″ X 30″ With Frame 150
Canvas print 30″ X 30″ With Roll 150
Canvas print 30″ X 30″ With Frame 150
Metal Frame 4″ X 4″ 120
Metal Frame 4″ X 6″ 120
Metal Frame 8″ X 10″ 120
LED Frame 120

Kindly note that we provide Free Shipping services pertaining to occasions and festivals.

Q.How will I know if my order is placed successfully?

You will receive an email confirmation from Printideas once your order is successfully placed. This mail will have all the details related to your order.

Q.The order I received is not complete. What do I do?

Please call the Customer Support at +91 20 24499333 and or drop an email at sales@printideas.co.in . We will fix it right-away.

Q.How do I re-order previously bought items?

Easy! Please log into your account, go to order history and reorder!

Q.Can I return the order to the courier agent and take my cash back from him?

We do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact our customer care on +91 20 24499333 (11 AM – 6 PM) or drop us an email at sales@printideas.co.in

Q.Does Printideas.co.in deliver internationally?

We do not deliver outside India and we are currently serving in Maharashtra only. However, we can consider shipping bulk orders. For further queries, you can drop an email at sales@printideas.co.in.

Q.My items haven’t arrived yet. What can I do?

Please don’t worry. If you have the tracking information (AWP number and name of the Courier partner) please visit the courier partner’s site and check for your Order. If you are not happy with the information, keep your order number ready and we will be happy to help you.

You can contact our Customer Care on +91 20 24499333 (11 AM – 6 PM) or drop us an email at sales@printideas.co.in.

Q.How do I change my shipping address after my order has been placed?

No Problem! You can simply call our customer care at +91 20 24499333 and let us know your new address.

Q.Do you take extra care while delivering brittle products like mugs?

We take special care to deliver our products in excellent condition .We use eco-friendly packaging to keep our products safe and secured from external damages.

Q.What if the products that I received are damaged/broken?

We take extra care while delivering your products in the excellent condition possible. However, for further details, you can read our Return policies.

Payment

Q.What are the payment options available at Printideas.co.in?

The payment options we support are Credit card, Debit card, Net Banking, You can pay when you put in your order-request to the sales person.
All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit card, debit card and net banking transactions.

Q.How does Cash on delivery payment method works?

We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.

Q.How should I apply the discount/promotional voucher to my order?

Once you add product to the cart and click on ADD TO CART button, you will be prompted to CART page and discount will be applied.

Q.There was an error while processing payment. How will I know if the payment went through successfully?

In case of payment errors/failure, please retry ensuring:

  • Information passed on to payment gateway is accurate, i.e. account details, billing address, password (in case of net banking)
  • Your internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to sales@printideas.co.in for any further clarifications.

Q.Why can’t I see the COD option on my payment page?

We do not have COD option.

Q.Do your prices include Taxes?

The prices indicated on the website are inclusive of Taxes/ VAT.

Browser Support : Mozilla Firefox, Google chrome, Safari